What is the Collection Point?

The Collection Point allows you to pick up your repeat prescriptions at your convenience for free. The collection point can be accessed securely inside the pharmacy (during opening hours) or outside the pharmacy 24/7.


How can I Sign up?

If you would like to sign up, please speak to your local pharmacy team.

Where are the Collection Points?

The Collection Points are only available in limited pharmacies. Currently you can find our Collection points at the following Day Lewis Pharmacies:

1. Hythe: Waterside Health Centre, Beaulieu Road, Hythe, SO45 5WX.
2. Coleford: 14 Pyart Court, Coleford, GL16 8RG.
3. Preston (Paignton): Units 2&3 Pembroke House, 266-276 Torquay Road, Paignton, TQ3 2EZ.
4. Kilburn: 271-273, Kilburn High Road, Kilburn, NW6 7JR.


How do I collect my medicines at the Collection Point?

Once you have signed up with your pharmacy team, you will be sent a message when your medicines have been placed into the machine. Your message will include a unique pin number.

When you arrive at the machine, follow the instructions on screen.

1. Touch the screen to activate
2. Enter the pin number we sent you
3. Enter your date of birth
4. Collect your medicines

Frequently Asked Questions:

Can I really access the Collection Point 24/7?

Yes, the Collection Points can be accessed in pharmacy during opening hours (so no need to wait in the queues), or outside the pharmacy 24 hours a day, 7 days a week. Allowing you to collect at your convenience.

Are the machines safe and secure?

The machines have been developed to ensure the safety of you and your medication. You can only access the Collection Point with the unique pin code (which will change for every collection) sent to you and your date of birth. Keep this information safe.

Can my family member collect my medication?

Only share your unique pin code and date of birth with those whom you wish to give access to your medication, ensuring that they also keep your pin code and personal information safe.

How long do my medicines stay in the Collection Point?

Your medicines will stay in the Collection Point for up to 7 days. You will be sent reminder text to collect your medication. If you have not collected your medicines after 7 days, you will be sent a final text letting you know that your medications have been removed from the Collection Point and are available to collect from the pharmacy counter (during pharmacy opening hours).

What if I deleted or cannot find my pin code?

If you cannot find your pin code, you can call the pharmacy who can re-send the code or alternatively pop in and the team will retrieve it from the Collection point for you.

Other Information

Certain prescription items cannot be collected from the Kiosk , please speak to your pharmacist for further information.